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Getting Support

Service Levels

A-Team offers three levels of service: Essentials, Standard, and Enterprise. The service level determines your available support channels and our response times for a specific severity incident.  See the full definition of each SLA and response times here: https://www.ateamsystems.com/company/production-service-levels/

 

Getting Help

For existing customers we offer two options to get help or make a request:

  • Support Portal: https://support.ateamsystems.com/ - easy and provides the fastest response. Registering for an account ahead of time is recommended to avoid delays when you need it.
     
  • Phone: 1.877.883.1394 option 1 - Ideal if you're on the road or away from a computer.  Our NOC dispatchers will open a ticket for you so you still have a history of your request.