ServerCare

ServerCare is our most popular plan and provides a consistent monthly cost for keeping public facing web servers and other infrastructure 100% up to date and secure.

What's Included

Monitoring

ServerCare plans include continuous monitoring of your servers and sites. On a best-effort basis we respond to any issues as they arise.  However alerts will not page us and do not enter our 24x7 emergency queue.

Best effort response time is generally under 30 minutes; however, no guarantee is given that a response will be provided in under 12 hours.

Maintenance

All routine maintenance is included with our ServerCare plans:

  • OS and software updates.
  • WordPress updates.
  • SSL certificate renewals.

Datacenter Provider Coordination

Also included is working with your colocation provider to keep your server running such coordinating as hardware upgrades, replacements or repairs.

What's Extra

Any additional work outside the above included tasks are billed per hour.  See our pricing page for current hourly rates.  This includes "project work" such as setting up new sites, users, and software.

Support and Emergencies

See our Getting Support and Emergencies page for more information.